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Frequently Asked Questions


Where do you ship?

From this webshop we ship to Austria, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Greenland, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, and Vatican City.

Otherwise, with this link you may find our other webshops.

Do you offer free shipping?

We are pleased to offer free economy shipping to all EU orders of €150.

Read through all the details.

When will my order ship?

Orders take approximately 24 to 48 business hours to complete and are processed Monday to Friday.

Can I return my purchase?

We are happy to accept returns of unopened and unused products within 30 days of delivery. For further assistance please contact our customer service team.

What shipping carrier do you use?

All orders purchased on this webshop are delivered with DHL.

What are your customer service hours?

Our advisors are ready to assist you by email Monday to Friday at

All request that arrive on the weekend or bank holidays will be processed the next business day.