FAQs - My account

Accordion

• How do I create an account?

  To create a client account, simply go to the "My Account" section of our website. It will only take a few minutes. From your page, you will be able to track your orders and be a part of upcoming special occasions.

• I have an account in-store. Do I have to create another account online?

  Our in-store and e-commerce accounts are not currently linked, so you will need to create another account online. In the same way, if you have an account on our website, we will not be able to find you in-store. We are working on linking our two systems in order to offer you the smoothest client experience as soon as possible.

• What are the benefits of an account?

  Creating an account allows you to enjoy different services: Tracking the status of your deliveries online, Accessing your purchase history and order summaries, easily reordering your favorite products, and  managing your personal information.

• What should I do if I forget my password?

  Please go to the "My Account" section of our website and click on the "Forgotten your password?" link. You will automatically receive an email inviting you to create a new password.

• How do I subscribe or unsubscribe from the newsletter?

  You can subscribe to the e-mail newsletter to receive the latest news from Officina Profumo-Farmaceutica di Santa Maria Novella by entering your email address at the bottom of our homepage, here. You can unsubscribe at any time with the unsubscribe button placed at the end of our newsletters.

• What are you doing with my personal data?

  Officina Profumo-Farmaceutica di Santa Maria Novella cares about the security of your personal data. For more information, please see our Privacy Policy at this link.